RPA : Myth & benefits

RPA : Myth & Benefits

Benefits of RPA

Imagine if you could reduce on cost, increase in productivity and improve in quality. Wouldn’t this be the ideal situation for any organization. This is exactly what RPA does. RPA can augment repetitive, mundane, and error prone clerical task, leaving your employees more time to work on productive things.

So what is RPA and how does it work?

RPA in full means robotic process automation. RPA is part of the creation of the “Digital Workforce”. The digital workforce simple means software bots that work alongside humans to make task simpler and more scalable. We can add them when needed and scale down if needed with no repercussions. The other part of the digital workforce is Artificial intelligence.

As per “Predictions 2019: Artificial Intelligence” published by Forrester, “RPA and AI will join forces to create digital workers for more than 40% of enterprises.

The myth

So if RPA is so good, why are organizations afraid to adapt to it. Hence where the myth of RPA takes play, which says that by adapting to RPA, we will be looking at job losses as humans will be replaced by robots. Awkwardly enough, this only applies to those who are unwilling to make a change and improve/upskill themselves. To those who want to climb the ladder, this is a great opportunity as they can now pursue productive skills rather than spending hours doing mundane repetitive work. In a way, we can say that RPA can also weed out the inefficient in the organization.

Different types of RPA

RPA works on structured and unstructured data using unattended bots, attended bots and hybrid bots.

Unattended bots are those which work unsupervised and can be schedule as and when needed.  They run in the background and once they are finished with their tasks, they pass off their products to a human worker or another machine.

Attended bots on the other hand, will require human interaction. Attended bots are designed to handle tasks before connecting with a human at a certain point in the process that will then take over and move the process forward. Attended bots works brilliantly for tedious task to help humans be more productive.

Hybrid bots brings AI into the mix. Hybrid RPA bots are used most often in customer-facing scenarios, where they help workers best handle customer needs during their interactions.

How Can You Get Started?

There are many tools out there in the market which are both easy and affordable to get you started on RPA. Most of the tools are designed to be user friendly and can be easily programmed with drag and drop functions. You can check out Softomotive and Work Fusion to begin off with.

RPA works best when people understand the benefits of it and are prepared to help spread automation to functional teams around the enterprise. The more people in the organization that can envision what automation can do, the easier it will be to scale your digital workforce.

Software robots are efficient and accurate. They don’t take vacation or sick days, and they don’t get bored. Scaling your digital workforce doesn’t mean you have to recruit and train new employees, while downsizing after a busy season doesn’t put anyone out of a job.

Best of all, employing a digital workforce allows the human workforce to take on projects that are both more useful and more rewarding.