Description
Course Outline
Description
Course Overview:
Those with CompTIA A+ certifications have a track record of solving problems. The fundamental technologies of today are supported, including cloud, data management, security, and more. The industry benchmark for beginning an IT profession in today’s digital age is CompTIA A+.
Prerequisite:
12 months of hands-on experience in a help desk support technician, desktop support technician, or field service technician job role.
Audience:
-
- Service Desk Analyst
- Help Desk Tech
- Technical Support Specialist
- Field Service Technician
- Associate Network Engineer
- Data Support Technician
- Desktop Support Administrator
- End User Computing Technician
- Help Desk Technician
- System Support Specialist
Course Outline
Topic 1: Mobile Devices
- Laptop hardware and components
- Display components of mobile devices
- Accessories and ports of mobile devices
- Basic mobile-device network connectivity and application support
Topic 2: Networking
- Transmission Control Protocol (TCP) and User Datagram Protocol (UDP) ports, protocols, and their purposes
- Common networking hardware
- Protocols for wireless networking
- Services provided by networked hosts
- Basic wired/wireless small office/home office (SOHO) networks
- Common network configuration concepts
- Internet connection types, network types, and their features
- Networking tools
Topic 3: Hardware
- Cable types and their connectors, features, and purposes
- RAM
- Storage devices
- Motherboards, central processing units (CPUs), and add-on cards
- Power supply
- Multifunction devices/printers and settings
- Printer consumables
Topic 4: Virtualization and Cloud Computing
- Cloud-computing concepts
- Client-side virtualization
Topic 5: Hardware and Network Troubleshooting
- Best practice methodology to resolve problems
- Troubleshoot problems related to motherboards, RAM, CPU, and power
- Troubleshoot problems with storage drives and RAID arrays
- Troubleshoot video, projector, and display issues
- Troubleshoot common issues with mobile devices
- Troubleshoot and resolve printer issues
- Troubleshoot problems with wired and wireless networks
